Better understanding of customers’ willingness and motivations to choose more
sustainable delivery and return options, possibly including also social sustainability (e.g.
adequate working conditions for drivers/delivery personnel).
Retailers and logistics operators support relevant processes by providing information on
the implications of delivery solutions.
Consumers are aware and committed in using delivery and return strategies to reduce
emissions and traffic congestion.
Information on environmental footprint of deliveries and returns are provided
transparently and in an understandable way by the retailers (in collaboration with
logistics operators and transport system providers) to consumers.
A wider range of zero-emission delivery and return options and related incentive
schemes (at least comparable to the existing ones e.g. in terms of price and convenience)
are co-designed with customers and proposed by retailers, incentivised by customers’
growing demand for greener choices and cities’ regulations.
At least 50% of the delivery and return options/processes adopted by the retailers and
logistics operators involved in the action and available to their customers are zeroemissions.
Better understanding of local authorities’ ability to influence greener choices of delivery
and return options by consumers.
Recommendations proposed to local authorities and the EU on the impact of relevant
policy levers and possible regulations to influence greener choices of delivery and return
options.
